We are committed to ensuring your satisfaction with every purchase. This Refund and Return Policy outlines the conditions under which returns, exchanges, and refunds are accepted. Please review this policy carefully before making a purchase.
1. Returns
1.1. Eligibility for Returns
To be eligible for a return, the container must be unused, in the same condition as received, and in its original packaging.
1.2. Non-Returnable Items
Certain items are not eligible for return, including:
- Custom or special order containers
- Containers that have been modified or altered
- Clearance or final sale items
1.3. Return Process
To initiate a return, please contact our customer support team at info@coneluxshippingcontainers.com. You will receive instructions on how to proceed with the return, including the return shipping address and any applicable return authorization number.
1.4. Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective item). We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
2. Refunds
2.1. Refund Eligibility
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your original method of payment within [X] business days.
2.2. Partial Refunds
In some cases, only partial refunds may be granted, such as:
- Items not in their original condition or damaged for reasons not due to our error
2.3. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account or credit card statement. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at info@coneluxshippingcontainers.com.
3. Exchanges
3.1. Exchange Eligibility
We only replace items if they are defective or damaged. If you need to exchange a container for the same item, please contact us at info@coneluxshippingcontainers.com arrange an exchange.
3.2. Exchange Process
The exchange process will follow the same steps as the return process. Once the returned item is received and inspected, the exchange will be processed, and the new item will be shipped out.
4. Cancellations
4.1. Order Cancellations
Orders can be canceled before they are shipped. To cancel an order, please contact us immediately at info@coneluxshippingcontainers.com If the order has already been shipped, it cannot be canceled, and you will need to follow our return process.
4.2. Refund for Canceled Orders
If your order is canceled before shipment, a full refund will be issued to your original payment method.
5. Contact Us
If you have any questions regarding this Refund and Return Policy or need assistance with a return, refund, or exchange, please contact our customer support team:
Company Name: Conelux Shipping Containers
Email: info@coneluxshippingcontainers.com
Website: https://coneluxshippingcontainers.com
Address:334 S Main St, Los Angeles, CA 90013, United States
Telephone: +1(323) 546-3417
